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General terms and conditions of business General terms and conditions of the company Stil-Ambiente Design UG (limited liability) §1 Application to entrepreneurs and conceptual definitions (1) The following general business conditions apply to all deliveries between us and a consumer in their version valid at the time of order. Consumer is every natural person who concludes a legal transaction for purposes who, mostly, cannot be attributed to their commercial or independent professional activity (§ 13 BGB). §2 Case of a contract, storage of the contract text (1) The following regulations on the conclusion of the contract apply to orders via our internet shop http: // www.stil-ambiente.de . (2) In the event of the conclusion of the contract, the contract comes with Stil-Ambiente Design UG (limited liability) Timo Zimmermann Lindemannstrasse 48 D-44137 Dortmund Registers number: HRB 34691 Register court: Dortmund VAT ID: DE359718919 Care. (3) The presentation of the goods in our internet shop does not represent a legally binding contract offer on our part, but are only a non -binding request to the consumer. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract. (4) When entering an order in our internet shop, the following regulations apply: The consumer submits a binding contract offer by successfully going through the ordering procedure provided for in our internet shop. The order takes place in the following steps: 1) Selection of the desired goods 2) Confirm by clicking the "Order" buttons 3) Check the information in the shopping cart 4) Activity of the button "Zur Kasser" 5) Registration in the internet shop after registration and entering the registration information (email address and password). 6) Recruiting or correction of the respective data entered. 7) Sending the order by clicking the "Order" or "Buy" or "Buy" button The consumer can get back to the website, on which the customer's information is recorded and correct input errors, can return to the website in the "Back" button contained in the Internet browser used in the binding order of the order. Close the internet browser cancel the ordering process. We confirm the receipt of the order directly by an automatically generated email ("order confirmation"). With this we accept your offer. (5) Storage of the contract text for orders via our internet shop: We will send you the order data and our terms and conditions by email. You can also use the terms and conditions at any time at https: // www.stil-ambiente.de/view the terms and conditions. For security reasons, your order data is no longer accessible via the Internet. §3 prices, shipping costs, payment, due date (1) The prices given contain the statutory sales tax and other price components. There are also any shipping costs. For buyers outside the European Union, VAT is not included. (2) The consumer has the option of paying in advance, direct debit, PayPal, credit card (Visa, Mastercard, American Express). (3) If the consumer has chosen the payment in advance, he undertakes to pay the purchase price immediately after the conclusion of the contract. §4 delivery (1) Articles that are in stock are ready for shipping within 7 days. The delivery takes place here in the latest within 14 working days. For items that are not in stock, shipping times can be several weeks. The deadline for the delivery in the event of payment in advance in advance after payment order to run to the bank commissioned with the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or statutory holiday at the delivery location, the deadline ends on the next working day. (2) The risk of random doom and the random deterioration of the sold item also only passes to the buyer to the buyer when buying the shipment. §5 Reference to retention of title We reserve ownership of the goods until the purchase price is paid in full. **************************************************************************************************** §6 Right of withdrawal of the customer as a consumer: Right of cancellation for consumers The right of withdrawal refers to countries within the European Union. Third countries are excluded. Consumers are entitled to a right of withdrawal in accordance with the following provision, whereby consumers is every natural person who concludes a legal transaction for purposes, which can mostly be attributed to their commercial nor their independent professional activity: Cancellation policy Right of withdrawal The right of withdrawal refers to countries within the European Union. Third countries are excluded. You have the right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days, from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you have to Stil-Ambiente Design UG (limited liability) Timo Zimmermann Lindemannstrasse 48 D-44137 Dortmund Email shop@richmond-onlineshop.de Fax 023153021888 Using a clear explanation (e.g. a letter sent by post, fax or email), information about your decision to cancel this contract. You can use the attached sample cancellation form for this, but this is not prescribed. Revocation consequences If you cancel this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us have to repay), immediately and at the latest within fourteen days from the day, on which the notification of your revocation of this contract was received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment. We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is. You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform us about the revocation of this contract, to send or hand over to us. The deadline is preserved if you send the goods before the deadline of fourteen days. They bear the immediate costs of returning the goods. End of the cancellation policy **************************************************************************************************** §7 cancellation form Sample cancellation form (If you want to revoke the contract, please fill out this form and send it back.) An: Stil-Ambiente Design UG (limited liability) Timo Zimmermann Lindemannstrasse 48 D-44137 Dortmund Email shop@richmond-onlineshop.de Hereby revoked (s) I/we (*) the contract concluded by me/us (*) to buy the following goods (*)/the provision of the following service (*) _____________________________________________________ Ordered on (*)/received on (*) __________________ Name of the consumer (s) _____________________________________________________ Address of the consumer (s) _____________________________________________________ Signature of the consumer (s) (only when notifying paper) __________________ Date __________________ (*) Incorrect painting. §8 Warranty The legal warranty regulations apply. §9 Contract language German is only available as a contract language. **************************************************************************************************** §10 customer service Our customer service for questions, complaints and complaints is available on weekdays from 8:30 a.m. to 5:30 p.m. Tel: 0049 231 16 71 71 76 Fax: 0049 231 53 02 18 88 Email: shop@richmond-onlineshop.de available. **************************************************************************************************** Status of the terms and conditions Oct.2022

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